Refund & Shipping Policy
Last updated: July 7, 2026
Every Wanderprint poster is custom made to order from the design you submit at checkout. Because each item is produced specifically for you, this policy explains how production and shipping work, and how we handle refunds and replacements.
1. Made to order — returns and exchanges
Each poster is printed on demand from your design and photos — we don’t keep stock, and a personalized print can’t be resold. For that reason we can’t accept returns or exchanges for a change of mind, a different size preference, or errors in the design you submitted. You confirm this at checkout before paying.
If the problem is ours — the print arrives damaged, defective, or doesn’t match the design you approved — we’ll make it right with a free reprint or a full refund. See section 3 below.
2. Production and shipping times
After you place your order, your design is sent to our print & fulfillment provider. Custom prints typically take 2–5 business days to produce before they ship; during busy periods, production can take up to about 10 days. Once your print ships, US delivery typically takes 3–8 business days. Most orders arrive within about two weeks of ordering, occasionally longer.
We currently ship to addresses in the United States only — international shipping isn’t offered right now.
These timeframes are estimates, not guarantees. Once an order ships, transit time is in the hands of the carrier and may be affected by weather or local delays. If we learn your order will be significantly delayed, we’ll contact you with a revised estimate and the option to cancel for a full refund.
3. Damaged or defective prints
We want you to love your keepsake. If your print arrives damaged, defective, or with a printing error on our part, we will make it right with a free reprint or a full refund — your choice. Email support@thewanderprint.com within 30 days of delivery with your order number and clear photos of the item and packaging so we can resolve it quickly.
4. Errors by us vs. errors in your design
Because prints are made to order, the policy depends on the cause of the problem:
- Our error: if the print does not match the design you approved, or arrives damaged or defective, we will replace it or refund it at no cost to you.
- Your error:if the issue is a mistake in the design you submitted — for example a typo, a low-resolution photo, the wrong size or orientation, or an incorrect shipping address — we are generally unable to offer a free replacement or refund, since the item was produced as ordered. We may offer a discounted reprint as a courtesy where possible.
Please review your design, spelling, photo quality, and shipping address carefully before completing checkout.
5. Order changes and cancellations
If you need to cancel an order or fix a shipping-address typo, email us immediately — orders go to production quickly after checkout, often within hours. If your order hasn’t entered production yet, we can usually cancel it for a full refund or correct the address. Once printing has begun, the item cannot be changed or cancelled because it is custom made for you, so a cancellation window isn’t guaranteed.
6. How to request a refund or replacement
To request a refund or replacement, email support@thewanderprint.com with your order number and a description of the issue. For damaged or defective items, please attach photos. We will review your request and respond with next steps. Approved refunds are issued to your original payment method via Stripe and may take a few business days to appear, depending on your bank or card issuer.
7. Contact
Questions about production, shipping, or returns? Email us at support@thewanderprint.com. You can also review our Terms of Service and Privacy Policy.