These policies are a starting template and should be reviewed by a qualified professional before launch.

Refund & Shipping Policy

Last updated: [date]

Every Wanderprint poster is custom made to order from the design you submit at checkout. Because each item is produced specifically for you, this policy explains how production and shipping work, and how we handle refunds and replacements.

1. Production time

After you place your order, your design is sent to our print & fulfillment provider. Custom prints typically take [X–Y business days] to produce before they ship. Production time is separate from the shipping time below. During busy periods, production may take a little longer, and we will let you know if there is a significant delay.

2. Shipping times and estimates

Once your print leaves production, delivery estimates depend on your destination:

• United States:roughly [X–Y business days] after shipping.
• International:roughly [X–Y business days] after shipping, depending on the destination and local customs.

Shipping estimates are not guarantees. Once an order ships, transit time is in the hands of the carrier and may be affected by customs, weather, or local delays. Any import duties or taxes charged by your country are your responsibility.

3. Damaged or defective prints

We want you to love your keepsake. If your print arrives damaged, defective, or with a printing error on our part, we will make it right with a free replacement or a full refund. Please contact us within [X days] of delivery and include your order number and clear photos of the item and packaging so we can resolve it quickly.

4. Errors by us vs. errors in your design

Because prints are made to order, the policy depends on the cause of the problem:

• Our error: if the print does not match the design you approved, or arrives damaged or defective, we will replace it or refund it at no cost to you.
• Your error:if the issue is a mistake in the design you submitted — for example a typo, a low-resolution photo, the wrong size or orientation, or an incorrect shipping address — we are generally unable to offer a free replacement or refund, since the item was produced as ordered. We may offer a discounted reprint as a courtesy where possible.

Please review your design, spelling, photo quality, and shipping address carefully before completing checkout.

5. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We can usually accommodate changes before your order enters production, but once production has begun the item cannot be changed or cancelled because it is custom made for you.

6. How to request a refund or replacement

To request a refund or replacement, email support@thewanderprint.com with your order number and a description of the issue. For damaged or defective items, please attach photos. We will review your request and respond with next steps. Approved refunds are issued to your original payment method via Stripe and may take a few business days to appear, depending on your bank or card issuer.

7. Contact

Questions about production, shipping, or returns? Email us at support@thewanderprint.com. You can also review our Terms of Service and Privacy Policy.